
The first hour after water damage: what to do and what to leave alone
Shut-offs, photos, what to lift off the floor and the household moves that make drying slower.
Plain answers to the questions we hear most after storms, leaks and fires. Written by Herschel Spurlock, Repair Guides Editor.

The guides fall into three groups. Right now guides cover the first hour after water damage, a tornado, a small kitchen fire or a tree on the roof. Money guides cover what restoration costs, how to document a claim and when a hail-damaged roof should be replaced instead of repaired. Prevention guides cover frozen pipes and the 24 to 48 hour window before mold gets started.

Shut-offs, photos, what to lift off the floor and the household moves that make drying slower.

The ground-level clues that tell you whether the shingles took hits, before anyone climbs a ladder.

Published national ranges, the five things that move the price, and what a claim usually covers.

Why the freeze-prone runs are in attics and outside walls here, and what to do the night the forecast drops.

Safety first, then tarps, plywood and the photos your claim depends on.

Why a pan fire leaves residue in rooms it never touched, and which surfaces clean versus get replaced.

What the EPA says about drying time and the 10 square foot line, and where mold hides after a leak.

The photos, receipts and records adjusters ask for, and the order to collect them in.

How roof age, the share of damaged slopes and Class 4 shingles factor into the call.

Lessons from the October 2020 ice storm on limbs, power lines and the roof damage that follows.
Herschel Spurlock, our repair guides editor, writes them from the questions homeowners ask us on the phone and on jobs. Facts and figures are taken from public sources named in each guide.
No. Cost figures come from national cost guides and are planning ranges. Your price depends on the damage, and we give you a written scope before repair work starts.
Yes. The line is answered 24/7, and plenty of calls are just someone asking whether a stain or a dent is worth worrying about.
Call any hour. A person answers.
325 W Memorial Rd, Oklahoma City, OK 73114
Phones answered 24 hours a day, 7 days a week